Delivery & Returns

Delivery

We will do our best to send out your order as soon as possible after receipt.  At present, we are able to deliver to any part of the UK with three options:

SERVICE LOCATIONS DELIVERY SCHEDULE COST PER SHIPMENT
Second class post All of UK 3-5 days
Monday – Saturday
£3.99
First class post All of UK 1-2 days
Monday – Saturday
£6.99
Next day delivery All of UK

Next Day Delivery-
Orders placed Monday
to Thursday up to 3:30 P.M. for next day delivery.

£7.99
Free Delivery All of UK

Free Delivery - on orders over £50!

£0.00

For deliveries outside the UK – Please email us at  websitesales@alexara.co.uk   for a quotation.

Returns Policy & FAQ

We really hope you will be very happy with the item you have purchased from us.  However, if you feel you need to return it, we will accept back any item within 21 days of receipt for replacement or refund, provided it has been neither washed nor dry-cleaned and is in the same physical condition as when it was dispatched. Your statutory rights are unaffected.

When returning items to us, please place your returned goods in their original packaging along with your delivery note & returns form. Please do not remove any labels or tags

Our returns address is: Alexara Limited, Returns Dept, 38 Avenue Road, Rowley Regis, B65 0LP, United Kingdom.

As long as the goods you send back to us are in their original condition, we will refund your purchase within 7 days of receiving your package or proof that the order has been delivered to us. PLEASE NOTE: You will need to pay the returns postage and for safety, we recommend using a recorded delivery service with a trusted courier so your goods are insured to their full value and keep proof of postage. Your parcel is your responsibility until it reaches us and we cannot accept liability for goods that are lost or damaged in transit.

 

Need a new returns note?

Download Returns Note.pdf

In the unfortunate event that you need to return an item to us, please download, print and complete a Returns Note, (see above).  If you need to contact us, please email websitesales@alexara.co.uk

If a replacement item is required quickly, please email websitesales@alexara.co.uk and we will endeavour to deal with your request as quickly as possible.

Please Note: Online purchases cannot be returned in concession stores.